FREQUENTLY ASKED QUESTIONS
A clearer answer.
Understand requests, provider replies, and the limits of a stock confirmation.
GOOD TO KNOW
A little clarity.
Is this a live stock list?
No. MiMed uses catalogues to find relevant pharmacies, then asks them to confirm availability for your request. A catalogue listing by itself is not proof of current stock.
How do providers receive a request?
Matching providers receive a request through WhatsApp, SMS, or email. They confirm whether they can supply the requested item and quantity, and their answer is relayed to you.
What does “waiting for a reply” mean?
It means the provider has not answered. It does not mean the item is available or unavailable. Reply times depend on the provider; an immediate response is not guaranteed.
Can I choose where to search?
Your location defines the search area. The model supports looking in a neighborhood, across a city, or countrywide, so requests can reach relevant providers in the area you choose.
Does MiMed sell or reserve medication?
MiMed connects you with pharmacies. A provider confirmation does not reserve medication. Confirm availability, prescription requirements, and purchase or collection arrangements directly with the pharmacy.
Can I send a request from this concept?
Start with the first step on the homepage, then complete location and contact details on the request page. This interactive redesign does not send real requests. The final review links to the current service.